Checking & Savings FAQs

We’re updating our ATM rebate program to make it more rewarding for members who actively use their accounts. Most members who regularly use their checking account will continue to receive the full rebate.

To receive ATM fee rebates each month, simply:

1. Have a TPCU membership in good standing
   Your TPCU accounts must be active and current, with no charge-offs, no past-due loans, fees, or Visa balances. 
2. Make 3 or more purchases with your Visa® Debit Card during the month
   Qualifying purchases include in-store or online transactions made with your TPCU Visa Debit Card using either your PIN or signature. Note: ATM withdrawals, cash back, refunds, and reversed transactions are excluded from qualification. 
3. Receive at least $500 in qualifying direct deposits to your checking account during the month
   Qualifying direct deposits include regular income such as payroll, pension payments, or Social Security benefits that are electronically deposited using your account and routing numbers.
   
4. Maintain an average balance of $2,000 or more in your shares or loan accounts
   Your average balance includes all eligible TPCU share and loan accounts combined. Visa credit card balances are not included in this total. 
   
   

*To qualify to receive up to 10 ATM fee rebates per month (The Police Credit Union will refund surcharges up to $3.00 per out of network ATM transaction), you must meet the following requirements each month: (i) have a TPCU membership in good standing (ii) make 3 or more PIN and/or signature purchase transactions or have a recurring payment posted during the current calendar month to your account using your TPCU Visa® Debit Card (cash back, ATM withdrawals and refunds and reversals do not qualify) (iii) have a minimum $500 a month in qualifying direct deposits deposited to your checking or savings account during the current calendar month (qualifying direct deposits are deposits of regular monthly income such as your salary, pension, or Social Security benefits) that are made by your employer or other payer using the account and routing numbers that you provide to them (iv) maintain a minimum average share or loan balance of $2,000 during the current calendar month (Visa balances are excluded). Eligibility restrictions, terms and conditions apply, and are subject to change without notice. International ATM transactions, cash advances and ATM transactions made with a Business checking or Fresh Start checking account are not eligible for ATM fee rebates.

• Rebates are no longer applied throughout the month.
• Instead, you’ll receive one convenient lump-sum rebate by the 5th of the following month for the prior month’s ATM activity.

• Up to 10 ATM fee rebates per month
• Refunds of up to $3 per out-of-network ATM transaction
• Access to ATMs anywhere
• ATM rebates are only available for ATM transaction fees incurred using your primary TPCU checking account 

This update helps us keep the program sustainable and reinvest savings into improvements that benefit all members.

Your member number will be provided to you when you first join The Police Credit Union. If you need to locate your member number, you may call us at 800.222.1391 or visit our Virtual Branch for assistance.

If you are an enrolled Digital Banking user, you can view your member number via E-statements:

• Log into Digital Banking.
• On desktop computers, click on E-statements, OR
• In the mobile app, navigate to More > E-statements.
• Your member number displays in the blue bar.

A MICR number, which is also your account number, is a 14-digit number assigned to a checking account. Please note that this is separate from your member number.

If you have checks, you'll notice a long string of numbers at the bottom of each check. The MICR number is the series of numbers in the middle.

 Example:

000000000 : 00000000000000 : 0000
(the bolded is where your MICR number appears)

To find your MICR number online:

Digital Banking:

1. Log in and select the desired account. 
2. Click on "Account Details" (below your account balance) to reveal your 14-digit MICR number.

Mobile App:

1. Log in and select the desired account.
2. Tap on "Details" (below your account balance) to reveal your 14-digit MICR number.

The ABA Routing Number is: 321076496

It can also be found in the footer of this website. 

You can deposit your entire paycheck (less taxes and deductions) into your The Police Credit Union Checking Account, and you also can use this service for Social Security and other benefit pension checks. Funds are available on the morning your check is issued.

Download and complete the appropriate direct deposit form below, or look for the "We're here to help" section below to contact us. 

• Direct Deposit - General Form
• Direct Deposit - Active Employees of the City and County of SF 
• Direct Deposit - Retired Employees of the City and County of SF 
• Direct Deposit - City of Oakland Employees 
• Direct Deposit - Government 

Automatically designate some of your paycheck to deposit into one or more accounts. This is an easy way to accumulate more savings with a disciplined strategy, and you can raise or lower the amount of your deduction at any time.                       

Sign up for these valuable services through your employer’s payroll department or look for the "We're here to help" section below to contact us. 

You can request a stop payment on one or more checks. A stop payment request does not guarantee that the check or checks will be stopped. The item may have already been processed and posted to your account. To create a stop a check payment:

• In the Navigation menu, click Account Services > Stop Check Payment
• The Stop Check Payment form appears
• Complete the fields to make a stop payment request based on known payment information
• and click "Submit"

Please Note: Terms, conditions and fees may apply, see your Account Agreement for details.

The Stop ACH Electronic Payment Request is for any of these reasons: 

• To stop all future payments.
• To stop a one-time payment only.
• To stop a series of payments - that have yet to occur or are still to be debited from your account.

To stop an electronic payment:

• In the Navigation menu, click Account Services > "Stop Electronic Payment."
• Then select the account on which you would like to stop the payment from the dropdown menu.
• Choose whether it is a one-time stop or a permanent stop for recurring payments
• Then fill out the name of the company, the date of the electronic payment and the amount you wish to stop the payment for, and click "Submit."

The stop payment request must be received by the Credit Union at least three business days prior to the scheduled debit transaction date. Please note that you cannot stop an electronic payment that was used at the point of sale, such as from a retail establishment. This means that if you purchased something with a debit card, you cannot stop payment on the transfer. Please note fees may apply to a stop payment request. 

If there is no transaction activity initiated on your account for 12 months, your account will be considered dormant. Once the account becomes dormant, TPCU will start assessing a monthly fee up to $5.00 until you reactivate your account.  If the balance on your account has been zero out by the inactive account fee, TPCU will automatically close your membership without notice.

• Log in to Digital Banking and make a transfer, deposit or withdrawal of any amount from the dormant account.
• Connect with our Virtual Branch to transfer funds.
• Call us at 800.222.1391 during normal business hours (M-F: 7am-7pm PST and Sat: 9am – 3pm PST) to transfer funds.
• Stop by your nearest branch to make a transaction.

To avoid the inactive account fee, make timely withdrawals or deposits on your account. If you prefer not to withdrawal or deposit funds, you can simply log into Digital Banking, visit us in person at any TPCU branches or call us at 800.222.1391. You can also set up Direct Deposit or recurring debits to keep your account active.

The foreign transaction fee is 1% of foreign transactions in U.S. dollars.